Joinine FAQ — Quick Answers, Zero Waiting

You must be at least 18 years old to register and play on Joinine. This is a strict requirement and applies to all games on the platform — fish shooting, poker, slots, and sports betting. If we find that an account belongs to someone under 18, the account will be closed and any balance will be forfeited. Please play responsibly and visit our Responsible Gaming page for more information.

On the login page, tap "Forgot Password" and enter the mobile number linked to your account. You will receive a reset code via SMS within a minute. Enter the code, set a new password, and you are back in. If you do not receive the SMS after 3 minutes, contact our support team at [email protected] and we will sort it out for you manually — usually within 30 minutes.

Yes, but for security reasons this requires manual verification. Contact our support team via live chat or email at [email protected] with your account username and the new mobile number you want to use. The team will verify your identity and update the number within 24 hours. We do not allow number changes more than once every 90 days to protect your account from unauthorised changes.

No. Each player is allowed exactly one Joinine account. Creating multiple accounts to claim the welcome bonus more than once is considered fraud and will result in all accounts being permanently banned and balances forfeited. If you accidentally created a duplicate account, contact support immediately and we will merge or close the extra account without penalty — as long as you report it yourself before we detect it.

Log in to your account and go to the Deposit section. Choose bKash or Nagad as your payment method, enter the amount you want to deposit (minimum ৳100), and confirm. You will be prompted to complete the payment from your mobile wallet app. Once the transaction goes through, your Joinine game balance updates within 30 seconds. No bank account or credit card is needed — just your bKash or Nagad balance.

The minimum deposit on Joinine is ৳100. There is no maximum deposit limit set by Joinine, though your bKash or Nagad wallet may have its own daily transaction limits. Joinine does not charge any deposit fees — the full amount you send goes into your game wallet. If you are depositing for the first time, your 100% welcome bonus is credited automatically on top of your deposit.

Most deposits reflect within 30 seconds. If your balance has not updated after 5 minutes, first check that the payment was actually deducted from your bKash or Nagad wallet. If it was deducted but not credited, take a screenshot of the transaction confirmation and send it to [email protected] or share it via live chat. Our team will manually verify and credit the amount — this usually takes under 15 minutes during business hours.

Joinine charges zero fees on deposits. Whatever amount you send via bKash or Nagad is the exact amount credited to your game wallet. Note that bKash and Nagad may apply their own standard transaction charges on your end — those are set by the mobile wallet providers and are outside Joinine's control. Check your bKash or Nagad app for their current fee schedule if you want to know the exact charge before sending.

Go to the Withdrawal section in your account, enter the amount you want to cash out, and select bKash or Nagad as the destination. Make sure the mobile number you enter matches the one registered on your Joinine account. Submit the request and the funds will arrive in your mobile wallet within 5 minutes during business hours. Withdrawals submitted late at night may take slightly longer but are always processed before the next morning.

The minimum withdrawal on Joinine is ৳200. There is no daily withdrawal cap for regular players, though VIP members may have higher priority processing. Joinine does not charge withdrawal fees. If your withdrawal is pending for more than 30 minutes, contact support with your withdrawal reference number and we will investigate immediately.

Withdrawals are usually processed within 5 minutes. Delays can happen during peak hours, during bKash or Nagad system maintenance, or if your account has a pending bonus wagering requirement that has not been met yet. Log in and check the Withdrawal History section — if the status shows "Pending" for more than 30 minutes, reach out to our live chat or email [email protected] with your transaction ID and we will resolve it right away.

Yes, bonus funds come with a wagering requirement before they can be withdrawn. The standard wagering requirement on the Joinine welcome bonus is 10x the bonus amount. For example, if you deposit ৳500 and receive a ৳500 bonus, you need to wager ৳5,000 in total before the bonus balance becomes withdrawable. Your own deposited funds (not bonus funds) can be withdrawn at any time without any wagering condition. Check the Bonus section in your account to see your current wagering progress.

The 100% welcome bonus is credited automatically when you make your first deposit as a new Joinine member. There is no promo code needed. Register at /register, make your first deposit of at least ৳100, and the matching bonus amount is added to your account instantly. The bonus is valid on all games — fish shooting, poker, slots, and sports betting. It is a one-time offer per player and cannot be claimed again on the same account.

Joinine runs a full calendar of ongoing promotions. These include weekly reload bonuses on deposits made every Monday, daily cashback on fish shooting games (Ocean King Jackpot, Captain Fisher, Fishing Expert), free spin events on Fortune Tree and Lucky Piggy, and exclusive tournament prize pools for Texas Hold'em regulars. App users also get early access to flash bonus events before they go live on the website. Check the Promotions section in your account for the latest active offers.

Bonuses on Joinine have an expiry period — typically 7 days from the date they are credited. If the wagering requirement is not completed within that window, the bonus and any winnings generated from it are removed automatically. This is standard practice across all online gaming platforms. If you believe your bonus was removed in error, contact [email protected] with your account username and the date the bonus was credited and we will review the case within 2 hours.

Joinine currently offers 7 games across 4 categories. Fish shooting games: Ocean King Jackpot, Captain Fisher, and Fishing Expert. Slots: Fortune Tree and Lucky Piggy. Poker: Texas Hold'em. Sports betting: Handball. All games are available on mobile and desktop with no download required to play in your browser. Visit the Game page for the full lobby.

Yes. Every game result on Joinine is generated by a certified Random Number Generator (RNG). Fish positions, slot reels, and card deals are all provably random. The return-to-player (RTP) range across all Joinine games is 94%–97%, which is competitive with international standards. RTP figures for individual games are published in the game information section within each game lobby. No manipulation, no hidden house tricks beyond the published RTP.

If a game crashes due to a server-side issue on Joinine's end, any unsettled bets are automatically voided and the stake is returned to your wallet within 10 minutes. If the disconnection was caused by your internet connection, the game outcome is determined by the server state at the time of disconnection — the result stands. If you believe a crash was caused by a platform error and your balance was not restored, contact support with the game name, approximate time, and bet amount and we will investigate.

Ocean King Jackpot is a fish shooting game where you control a cannon and shoot at sea creatures swimming across the screen. Each fish has a different point value — bigger and rarer fish pay more. You spend bullets (which cost credits) to shoot, and earn credits when you kill a fish. The jackpot is triggered by hitting specific rare boss fish. You can adjust your cannon power level to control how much you spend per shot. The game supports multiple players in the same room simultaneously.

Texas Hold'em on Joinine follows standard poker rules. Each player is dealt 2 private cards and shares 5 community cards. The goal is to make the best 5-card hand. You can join cash game tables starting from ৳50 blinds or enter daily tournaments with guaranteed prize pools. Tables run 24/7 with real players. The platform handles all dealing, pot calculations, and payouts automatically. If you are new to poker, the game lobby has a beginner guide you can read before sitting down at a table.

Visit the App page on the Joinine website and follow the download instructions for your device. The Android APK can be downloaded directly — you may need to allow installation from unknown sources in your phone settings (Settings → Security → Unknown Sources). iOS users can install via the Safari browser shortcut. The app is lightweight, loads fast on 4G, and gives you access to all Joinine games, deposits, withdrawals, and live support in one place.

First, make sure you have the latest version of the app installed — visit the App page to check. If you are on the latest version, try clearing the app cache (Settings → Apps → Joinine → Clear Cache) and restarting the app. If the problem persists, uninstall and reinstall the app. For persistent issues, contact [email protected] with your device model, Android/iOS version, and a description of the problem so our technical team can investigate.

Yes. App users get early access to flash bonus events before they go live on the website. These flash bonuses are time-limited — sometimes only a few hours — and can include deposit match offers, free spins on Fortune Tree or Lucky Piggy, and cashback boosts on fish shooting games. Push notifications are sent to app users when a flash bonus goes live, so make sure notifications are enabled on your device to never miss one.