Joinine Privacy Policy

Welcome to the Joinine Privacy Policy. Joinine is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains what personal data Joinine collects when you use the Joinine website or app, how that data is used, who it may be shared with, and what rights you have in relation to your personal data.

This Privacy Policy applies to all services provided by Joinine, including account registration, deposits and withdrawals, gameplay, customer support interactions, and any promotional communications you receive from Joinine. It applies whether you access Joinine through a desktop browser, the Joinine Android app, or a mobile browser.

By registering an account on Joinine or by continuing to use the Joinine platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this Privacy Policy, please stop using Joinine and contact support to close your account.

This Privacy Policy should be read alongside the Joinine Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and Joinine.

Joinine collects personal data from you in several ways — directly when you provide it to us, automatically when you use the platform, and occasionally from third-party sources as part of our verification processes. The following table summarises the categories of data Joinine collects and the source of each:

Joinine does not collect any special category data — such as health information, religious beliefs, or political opinions — and does not require you to provide any such information at any point. If you voluntarily share such information with Joinine support staff, it will be treated with the highest level of confidentiality and will not be stored beyond what is necessary to resolve your query.

Joinine uses your personal data only for legitimate purposes that are directly connected to operating the platform and serving you as a player. We do not use your data for any purpose that you would not reasonably expect. The specific purposes for which Joinine uses your data are:

• Account Management: To create and manage your Joinine account, verify your identity and age, and maintain accurate records of your account activity.
• Transaction Processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain a complete and accurate record of your financial transactions on Joinine.
• Gameplay and Platform Operation: To provide access to Joinine games, record game outcomes, calculate and credit winnings, and ensure the integrity of all gameplay on the platform.
• Customer Support: To respond to your queries, resolve complaints, and provide assistance when you contact the Joinine support team.
• Security and Fraud Prevention: To detect and prevent fraud, money laundering, account takeover, and other illegal or prohibited activities on the Joinine platform.
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any other legal or regulatory obligations that apply to Joinine.
• Platform Improvement: To analyse how players use Joinine and to use those insights to improve the platform, fix bugs, and develop new features.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about Joinine — but only if you have opted in to receive such communications. You can opt out at any time.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling and to provide appropriate support and tools to players who may be at risk.

Joinine processes your personal data on the following legal bases, depending on the specific purpose of the processing:

• Contract Performance: Most of the data processing Joinine carries out is necessary to perform the contract between you and Joinine — that is, to operate your account, process your transactions, and provide access to games. Without this processing, Joinine cannot provide its services to you.
• Legal Obligation: Some processing is required by law — for example, KYC verification and AML record-keeping. Joinine is legally required to carry out this processing regardless of your preferences.
• Legitimate Interests: Joinine processes some data on the basis of its legitimate interests as a business — for example, fraud detection, platform security, and platform improvement. Joinine always balances its legitimate interests against your privacy rights and will not process data on this basis where your rights outweigh Joinine's interests.
• Consent: Where Joinine processes your data for marketing purposes, it does so only on the basis of your explicit consent. You can withdraw this consent at any time without affecting your ability to use the platform.

Joinine does not sell, rent, or trade your personal data to any third party. Joinine may share your data with the following categories of third parties, but only to the extent necessary for the specific purpose stated:

• Payment Processors: Joinine shares your mobile banking account details with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and are not permitted to use your data for any other purpose.
• Identity Verification Services: Joinine uses third-party KYC providers to verify your identity and age. These providers receive your ID document images and personal details solely for the purpose of verification and are contractually prohibited from using your data for any other purpose.
• IT and Security Service Providers: Joinine works with technology partners who provide hosting, security monitoring, and platform infrastructure services. These partners process data on Joinine's behalf and under Joinine's instructions only.
• Regulatory and Law Enforcement Authorities: Joinine may be required by law to share your data with regulatory bodies, law enforcement agencies, or courts. Joinine will only do so when legally required and will notify you where permitted by law.
• Game Providers: Some games on Joinine are provided by third-party game studios. These providers may receive anonymised gameplay data for the purpose of game performance monitoring, but do not receive your personal identity or financial data.

Joinine uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help Joinine recognise you, remember your preferences, and understand how you use the platform. Joinine uses the following types of cookies:

• Essential Cookies: These are necessary for the Joinine platform to function. They keep you logged in during your session and enable core features like deposits and game loading. These cookies cannot be disabled without breaking the platform.
• Preference Cookies: These remember your settings and preferences — such as your preferred language, display settings, and notification preferences — so you do not have to set them every time you visit Joinine.
• Analytics Cookies: These help Joinine understand how players navigate the platform — which pages are most visited, where players encounter problems, and how long sessions typically last. This data is used in aggregate form to improve the platform and is not linked to your personal identity.
• Security Cookies: These help Joinine detect and prevent fraudulent activity, including account takeover attempts and bot activity. They are essential for platform security.

Joinine does not use advertising cookies or cross-site tracking cookies. You will not see Joinine ads following you around other websites based on your activity on the Joinine platform. You can manage your cookie preferences through your browser settings at any time. Note that disabling essential or security cookies may prevent you from using certain features of Joinine.

Joinine retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

• Account Data: Retained for the duration of your account and for 5 years after account closure, to comply with AML record-keeping requirements.
• Transaction Records: Retained for 7 years after the transaction date, as required by financial regulations.
• KYC Documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support Communications: Retained for 2 years after the date of the communication, unless the communication relates to an ongoing dispute or legal matter.
• Marketing Preferences: Retained until you withdraw your consent or close your account, whichever comes first.
• Technical and Usage Data: Retained in anonymised, aggregated form indefinitely for platform improvement purposes. Identifiable technical data is deleted within 12 months of collection.

As a Joinine player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting Joinine support via live chat or email at [email protected]:

Joinine will respond to all data rights requests within 30 days. In complex cases, Joinine may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it. Joinine will never charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

Joinine is strictly an adult platform. The Joinine privacy policy and all data practices described in it apply only to players aged 18 and above. Joinine does not knowingly collect personal data from anyone under the age of 18.

If Joinine discovers or is notified that it has collected personal data from a person under 18, it will immediately close the associated account, delete all personal data collected from that individual, and reverse any financial transactions associated with the account to the extent possible.

Joinine takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Joinine platform.
• AES-256 encryption for sensitive data stored in Joinine's databases, including financial data and identity documents.
• Multi-factor authentication for all Joinine staff accounts that have access to player data.
• Role-based access controls ensuring that Joinine staff can only access the data they need to perform their specific job function.
• 24/7 security monitoring with automated alerts for suspicious activity patterns.
• Regular penetration testing by independent third-party security firms to identify and address vulnerabilities before they can be exploited.
• Incident response procedures that ensure any data breach is identified, contained, and reported to affected players promptly.

Despite these measures, no online platform can guarantee absolute security. Joinine encourages all players to use strong, unique passwords, enable two-factor authentication, and contact support immediately if they suspect their account has been compromised.

Joinine may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes — particularly those that affect how Joinine uses your data or your rights as a player — Joinine will notify you via email or in-platform notification at least 7 days before the changes take effect. Your continued use of Joinine after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a privacy-related concern, please contact the Joinine privacy team using one of the following methods:

• Live Chat: Available 24/7 via the chat icon on any page of the Joinine website or app. Average response time is under 2 minutes.
• Email: [email protected] — for formal data rights requests or privacy complaints. Joinine aims to respond within 24 hours and will resolve all privacy matters within 30 days.

When submitting a data rights request, please include your Joinine account username and a clear description of your request. Joinine may need to verify your identity before processing the request to ensure your data is not disclosed to an unauthorised person.

Joinine is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with Joinine's response to your privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.